Refund & Return Policy

Last updated: March 1, 2026  |  Effective date: March 1, 2026

At Zomralexphvelul, customer satisfaction is important to us. This Refund and Return Policy outlines the conditions under which you may return Medalorin products and request a refund. Please read this policy carefully before placing an order.

1. Return Window

We accept returns of eligible products within 30 calendar days from the date of delivery. Requests submitted after this period will not be accepted, except where required by applicable law.

2. Eligibility Conditions

To be eligible for a return and refund, the following conditions must be met:

• The product must be unopened and in its original, undamaged packaging.
• The product must be unused and in the same condition in which it was received.
• The product must not have been damaged due to misuse, improper storage, or other causes attributable to the customer.
• The return request must be initiated within 30 days of delivery.
• Proof of purchase (order confirmation or receipt) must be provided with the return request.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened products, regardless of how much has been used.
• Products that have been damaged due to improper storage, mishandling, or other customer actions.
• Products returned after the 30-day return window without prior written approval.
• Products purchased through unauthorized third-party retailers (returns must be directed to the original seller).
• Downloadable or digital content, if applicable.

4. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at inquiry-Info@zomralexphvelul.world or by phone at +1 (239) 334-0455 within the 30-day return window.
2. Provide your order number, the product(s) you wish to return, and the reason for the return.
3. Our team will review your request and, if approved, provide you with return instructions, including the return shipping address.
4. Securely package the item(s) and ship them to the address provided. We recommend using a trackable shipping service.

Please do not send products back without prior authorization. Unauthorized returns may not be processed.

5. Return Shipping Costs

Unless the return is due to our error (e.g., you received a wrong or defective item), the customer is responsible for all return shipping costs. We do not provide prepaid return shipping labels for standard returns.

If the return is due to our error or a product defect, we will cover the return shipping cost and provide instructions accordingly.

6. Refund Processing

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund within 5 business days of receiving the return.

If approved, your refund will be processed using the original payment method within 7–10 business days from approval. Depending on your payment provider, it may take additional time for the funds to appear in your account.

We reserve the right to deduct original shipping costs from the refund amount, unless the return is due to our error.

7. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receipt. Provide your order number and photos or a description of the issue. We will arrange a replacement or full refund at our discretion, including return shipping coverage if applicable.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it. We will attempt to cancel the order before it is processed or shipped. Once an order has been shipped, it cannot be cancelled, and the standard return process must be followed.

9. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please:

• Check your bank account or payment provider's records again.
• Contact your credit card company or payment provider, as processing times may vary.
• If you have done the above and still have not received your refund, please contact us using the details below.

10. Consumer Rights

This Refund and Return Policy does not affect any statutory rights you may have as a consumer under applicable US federal or state law, including but not limited to rights under the Federal Trade Commission (FTC) regulations or state consumer protection statutes. Nothing in this policy limits your legal rights as a consumer.